Building products - A long-standing partnership that is still growing.
Since we first started working with Walkers in 2003 we have seen a consistent delivery performance of over 99% year after year. On the rare occasion that things do not go to plan, we find that the way Walkers communicate these issues to us and their open and honest policy very helpful to us as a business.
If a problem does arise, firstly we are told, whilst the driver is still there, by our Customer Service Advisor, we are then given a chance to rectify the problem (removing the driver is always the last option). All the details of what happened, what was said and what the outcome was is kept on their system and reported to me every week in figures, graphs and written format. We use this not only to ascertain our delivery performance as a company but also to adjust or amend our own internal system where necessary to avoid repeat problems and keep our cost of errors down.
Polythene Industry - The relationship has gone from strength to strength
We have been a customer of Walkers Transport for over 10 years, during which time the relationship has gone from strength to strength.
We have found Walkers Transport to be a very professional, pro-active organisation with extensive knowledge and experience of the transport and logistics market which has enabled us to create a positive, open working environment that in turn has built a mutual trust across the two organisations. This has enabled our team to focus on our core business whilst Walkers focus on the distribution side of things.
The expertise and professionalism of Walkers and their ability to react to our customers' needs has helped our business grow.
Stationery Industry - We have always received a first class service
We have been working with Walkers Transport a few years now and I’m pleased to say that this will be continuing indefinitely. We have always received a first class service that is competitive and reliable with excellent customer service.